Refunds & Cancellations

Changing your mind

You can get a full refund on request up to 48 hours before doors open. After that, tickets can’t be refunded unless the event is canceled or moved.

If an event is canceled

If an event is canceled, every ticket is refunded in full automatically.

If an event is rescheduled

If an event is moved to a new date, your ticket is valid for the new date, or you can request a full refund.

How to request a refund

Email tickets@sonicpalettes.com with:

• Your order number (from your receipt email)
• The email address you used to buy

Refunds are for the whole order. Once a refund is issued, every ticket code on that order stops working.

Processing time

Refunds go back to the original card, usually within 5–10 business days.

Event-specific policies

An individual event’s ticket page may state its own refund terms. Where it does, that policy applies to tickets for that event, and it is repeated in your receipt email.

Chargebacks

If something went wrong with your order, please contact us at tickets@sonicpalettes.com before disputing the charge with your bank. We can usually sort it out faster, and a refund from us reaches you sooner than a dispute.

Questions

See our terms of sale or contact us.